After shopping at www.buqnah-official.com (hereinafter referred to as “this website”), if you are not satisfied with the purchased products, you can apply for a refund according to the following refund terms:
Refund Policy All products can be applied for a refund within 30 days from the date of receipt, provided that the products are unused and in their original condition, including all tags, packaging and accessories. Due to local laws and regulations, the refund policy may not apply to specific products. Please confirm before purchasing.
Refund Application To apply for a refund, please contact our customer service team through the following methods: Email: zhaojuan@revanna.cn Contact number: 18375323075 Please provide your order number, product name and refund reason when contacting.
Refund Steps Once your refund application is approved, you need to send the product back to the designated return address. The return address will be provided by customer service after your refund application is approved. The shipping cost of the refund is borne by the customer. It is recommended to use a shipping method with tracking service to ensure the safe delivery of the product.
Refund Processing Once we receive your returned item and verify that it is correct, we will process your refund request within 3-5 business days. Refunds will be made to the original payment method you used to pay for your order. Please note that the exact time it takes to be credited to your account may vary depending on your payment provider.
Exchange Policy If you wish to exchange an item, please return it in accordance with our refund policy and then place a new order for the item you need.
Damaged Items If the item you received was damaged during shipping, please contact us within 48 hours of receiving the item and provide relevant evidence (such as photos). We will arrange a refund or replacement for you.
Customer Responsibilities Please apply for a refund within the specified time. Late applications will not be accepted. Thank you for choosing www.buqnah-official.com for your purchase. We look forward to providing you with quality service!
